Restelle Returns & Exchanges

Returns & Exchanges

At Restelle, we want you to feel confident with your purchase. If you're not completely satisfied with your order, please review the return and exchange information below.

Return Eligibility

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, the item must be:

• In its original condition

• Unused or gently inspected

• In its original packaging, when applicable

• Accompanied by your order number or proof of purchase

Because the Restelle Memory Foam Pillow is a personal-use product, certain hygiene requirements may apply to opened or used pillows.

How to Start a Return

To request a return, please contact Restelle customer support with:

• Your order number

• The item you would like to return

• The reason for your return

• Photos of the item, if requested by our support team

Please wait for return instructions before sending your item back.

Exchanges

If you received a defective or damaged item, please contact us as soon as possible after delivery. We may offer a replacement or exchange depending on the situation.

For a different product or preference, a new purchase may be required depending on availability and our return policy.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us with your order number and photos of the item and packaging.

We'll review the issue and work with you to find an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

Any shipping fees paid on the original order may be non-refundable unless otherwise required by applicable law or specifically stated by Restelle.

Items That May Not Be Eligible

Returns may not be accepted for items that:

• Are outside the 30-day return period

• Have been significantly used or damaged after delivery

• Are missing required packaging or components

• Show signs of misuse or improper care

• Are otherwise excluded under applicable return requirements

Questions About Your Return?

If you have questions about a return or exchange, please contact Restelle customer support with your order number. We're happy to help.

Restelle — Comfort made for better rest.